Refund policy

Refund Policy

At POC Gifts, every item is made just for you, from the names, photos, and text you give us. Because of this, we cannot resell it. Please read this policy before you order.

By checking out, you agree to this Refund Policy.

1. Made-to-order items are not refundable

All POC Gifts items are made just for you. This includes canvases, framed prints, posters, portraits, family bouquets, birth flower designs, pet portraits, and any item with your names, dates, photos, or text.

Once your order goes to print, all sales are final. This is true if you change your mind, if the gift plans change, or if the person you gave it to does not like it.

We tell you this on each product page, at checkout, in your order email, and in this policy.

2. Cancelling your order

  • Email cs@pocgifts.com within 30 minutes of ordering to cancel for a full refund. After that the order can't be cancelled.

3. Your preview and changes

We send you a preview of your artwork by email and text before we print.

  • Check the email and phone number you gave us, including spam and junk folders.
  • Unlimited revisions before printing. If the order details keep changing (for example a new name or a new photo), our designer may set a limit on further changes.
  • If we don't hear from you within 48 hours of sending your preview, we'll treat it as approved and start printing. Not opening the email, or giving us wrong contact details, does not entitle you to a refund or a replacement.
  • Once your preview is approved, the artwork is locked and the order is not refundable.

4. Photos and your details

It is your job to:

  • Send a clear, high-quality photo.
  • Spell all names, dates, and text correctly.
  • Give a full and correct shipping address.
  • Give a working email address and phone number.

A low-quality photo will give a lower-quality print, and we cannot refund for this. We may tell you if your photo is not good enough, but we are not required to chase you. If you do not send a usable photo or the right details after we ask, we cannot refund your order.

We can make small edits if you ask, like fixing red-eye. We cannot promise special requests, like opening or closing a mouth, adding a smile, or changing a face a lot.

5. 90-day damage guarantee

If your item arrives damaged, or you get the wrong product, size, or print, we will replace it for free. Please contact us at cs@pocgifts.com within 90 days of delivery. Send us:

a) Clear photos and a short video of the damaged or wrong item.

b) A clear photo of the outer box or mailer when it arrived.

c) A clear photo of the shipping label.

We cannot process requests that come after 90 days or have no photos.

A replacement is not a cash refund. The 90-day guarantee gives a free replacement only.

6. Shipping, delivery, and your address

  • We do not promise a delivery date. Delays from carriers, customs, weather, or other things we cannot control are not a reason for a refund.
  • It is your job to give a full and correct address. If an order goes to the address you gave us, we cannot refund it.
  • When the carrier says your order was delivered to your address, it counts as delivered. We cannot refund orders that are stolen from a doorstep or lost after delivery. We will share tracking details to help you with a carrier claim.
  • If a parcel comes back to us because the address was wrong or no one collected it, you pay to send it again.

7. Size differences

Because of how items are made, the finished size of canvases, blankets, and prints can be up to 1.5 inches bigger or smaller than listed. This is normal and is not a reason for a refund.

8. Please contact us first

If you have a problem with your order, please email us first at cs@pocgifts.com. We fix most problems within 24 hours.

Starting a chargeback or payment dispute with your bank before you contact us breaks these terms. If a chargeback is filed for an order that was made and delivered under this policy, we will fight it with full proof. This includes:

  • Proof of your order and that you accepted this policy at checkout.
  • The preview we sent you and any approval.
  • Carrier tracking that shows delivery to your address.
  • Records of how we tried to contact you.

We may recover any costs from an invalid chargeback. We may also refuse future orders from customers who file invalid disputes.

9. Promo codes and sales

  • You can use one promo code per order. Codes cannot be shared or combined with other codes. Some codes have rules, like a minimum spend.
  • We can change or remove promo codes at any time.
  • Shipping is worked out after promo codes are applied.
  • We cannot add a discount after you order. Enter your code at checkout.
  • Sale and promo orders follow the same refund policy as full-price orders.

10. Changes to this policy

We may update this policy. The version that was live when you ordered is the one that applies to you. You can always find the latest version at pocgifts.com/policies/refund-policy.

11. Contact

For any order, refund, or replacement question, email cs@pocgifts.com.