questions, answered
Frequently Asked Questions
Can’t find your answer? Email cs@pocgifts.com and we’ll help.
Ordering & Your Proof
How do I order?
How do I order?
Pick your gift and tap Personalize. Add the names, birth months or photos, choose your size, and check out. It only takes a few minutes.
Do I see it before you print?
Do I see it before you print?
Yes. We email you a proof first. Nothing is printed until you say yes.
When will I see my proof?
When will I see my proof?
Most of the time, within 3 days. Priority orders get it within 24 business hours.
What if I want changes?
What if I want changes?
Just tell us what to change. We redraw it, as many times as you need, until you love it.
Is it AI?
Is it AI?
No. Our artists draw every piece by hand. And you see it before we print.
Can someone who passed away be in it?
Can someone who passed away be in it?
Yes. Add their name, or send a photo, and our artist adds them in with everyone else.
What sizes can I get?
What sizes can I get?
You’ll see every size and price when you personalize. Big families look best on the bigger sizes. See our size guide.
Shipping & Tracking
Will it arrive in time?
Will it arrive in time?
Every order ships with tracking. December is the busiest month for the mail, so please order early.
Do I get a tracking number?
Do I get a tracking number?
Yes. We email it to you as soon as your order ships. You can also check it on our Track your order page.
Where do you ship from?
Where do you ship from?
From our print partners in the USA, UK, Europe or Asia. It depends on your order. Every order has tracking.
I ordered more than one thing. Will they come together?
I ordered more than one thing. Will they come together?
Most of the time, yes. If one piece is ready first, we may send it on its own so it gets to you sooner.
Do you ship worldwide?
Do you ship worldwide?
Yes. We ship all over the world.
Changes, Returns & Damage
Can I cancel my order?
Can I cancel my order?
Yes, within 30 minutes of your order. Email cs@pocgifts.com. After that, our artist has most likely started.
Can I get a refund?
Can I get a refund?
Every gift is made just for you, so we can’t refund it once printing has started. Before that, we redraw it as many times as you need.
What if it arrives damaged?
What if it arrives damaged?
Our 90-day damage guarantee covers it. Email a photo to cs@pocgifts.com and we’ll replace it.
What if I get the wrong item?
What if I get the wrong item?
Email cs@pocgifts.com with your order number and a photo, and we’ll put it right.
Getting in Touch
How do I contact you?
How do I contact you?
Email cs@pocgifts.com or use our contact form. In busy seasons, please allow 2–3 days for a reply.
Do you have a phone number?
Do you have a phone number?
Not right now. Email is the fastest way to reach us.